• Chris Day

Robots Are Going To Take My Job Away

Updated: Oct 20, 2020

Understand how technology can help your business processes. Prepare for change.

Emerging technologies like blockchain, machine learning, AI, and robotic process automation will impact current business workflows, organizational structures, and 3rd party relationships in ways not quite understood or planned.

IT and HR professionals will need to have a deeper understanding of the "what" regarding, first the business, and second, how tech could impact business workflows.

For HR-People, Process, and Tools will change. Get over it.

Here are some basics regarding the emerging tech listed above:

Blockchain-A distributed ledger stores data in a very specific way that can be considered to be a new IT solution design pattern. Data storage and protection, data sharing, data, data validation, financial process value creation, and waste elimination are key operating opportunities for the technology.

ML-Machine learning is a study of algorithms and statistical models that systems use to perform specific tasks minus the explicit "human" instructions. The models derive patterns of discovery or execution on their own or with oversight based on repeated transactions.

AI-Colloquially, the term "artificial intelligence" is used when a machine mimics "cognitive" functions that humans associate with human "thinking" such as "learning" and "problem-solving.” AI is pushing hard into contact and call center functions as it should.

RPA-In contrast, robotic process automation (RPA) systems develop an "action" list by watching the User (perhaps a Call Center Agent) perform that task in the User's "applications" graphical user interface (GUI)s. For example-Customer service agents using multiple systems/screens can use RPA can to automate those tasks and improve overall customer satisfaction, as well as improve their efficiency. Current metrics show that implementing some of these technologies, individually or in an ecosystem can impact customer satisfaction as well as business process flows by reducing costs as well as eliminating non-value-added tasks.

These technologies have the potential to impact:

Banking, Supply Chain, Payments and Settlements,

Provider Credentialing, Trademark Use, and Validation,

Contract Management, Mortgage Origination, and Processing, Land Records, just to name a few.

As noted above, People, Process, and Tools will change.

That's a given.

Being on top of your tech game will help accelerate your value.

Sharing is Caring.

If these concepts interest you, let's talk more!

Contact First Line Consulting

#blockchain #changemanagement #AI #machinelearning #analytics #emergingtechnology

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